Privacy Policy for CrownGallery.lk
Last Updated: 20th November 2025
Welcome to CrownGallery.lk (“we”, “us”, “our”).
We are committed to protecting your privacy and ensuring a safe online experience.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
A. Personal Information
When you interact with CrownGallery.lk, we may collect personal information such as:
- Full Name
- Email Address
- Mobile Number
- Delivery Address
- Billing Address
- Payment Information (processed securely via third-party gateways)
- Account Login Details
We do not store your card or bank details. All payments are handled securely by payment partners.
B. Non-Personal Information
We may also collect non-personal information, including:
- Browser type
- Device information
- IP address
- Pages you visit
- Time spent on the website
- Cookies and analytics data
This helps us improve website performance and user experience.
2. How We Use Your Information
We use collected information to:
- Process and deliver your orders
- Provide customer support
- Improve website functionality and performance
- Personalize product recommendations
- Send order updates, promotions, and service emails
- Prevent fraud and enhance security
- Manage your account and preferences
3. Sharing Your Information
We do not sell your personal information.
We may share your information only with:
A. Shipping & Delivery Partners
To deliver your orders safely and on time.
B. Payment Gateways
To process payments securely.
C. Service Providers
Trusted vendors such as:
- Analytics tools (e.g., Google Analytics)
- Marketing platforms (e.g., SMS/email services)
D. Legal Requirements
If required to comply with law enforcement or legal obligations.
4. Cookies & Tracking Technologies
We use cookies to:
- Remember your preferences
- Maintain login sessions
- Improve speed and personalization
- Track usage for analytics
You can disable cookies through your browser settings, but some website features may not function correctly.
5. Data Security
We follow industry-standard security practices to protect your data, including:
- SSL encryption
- Secure servers
- Limited access control
- Encrypted payment processing
- However, no online transmission can guarantee 100% security.
6. Your Rights
You have the right to:
- Access your personal data
- Request correction of any inaccuracies
- Request deletion of your data (subject to legal or transactional requirements)
- Opt out of marketing communications
- Request details about how your data is used
To exercise these rights, email us at:
📧 support@crowngallery.lk
7. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party sites.
8. Children’s Privacy
CrownGallery.lk does not knowingly collect data from children under 16.
If such data is accidentally collected, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy occasionally. All updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have any questions or concerns about our Privacy Policy:
- 📧 support@crowngallery.lk
- 🌐 www.crowngallery.lk